London Stock Exchange

Confidentiality

Due to the strict confidential nature of this role and financial companies, I am unable to possess or share much or any of the documentation I created throughout this position.

Brief

After working in retail trading for a few years I made a good impression on some of the people well-known in the industry and an opportunity to work at London Stock Exchange emerged. Wanting to understand as many parts of the financial industry as possible I saw this as a great opportunity to advance my skills and knowledge.

Planning

Planning timelines based on budgets and communicating clear phases and tasks to stakeholders

Deep Interviews

Designing interview script

Planning session

Facilitating

Sorting and commenting on Insights using the What, Why, So What Method

Indexing, categorising, and tagging the research into a custom research database so designers know the

provenance and can get up to speed quickly on product

Personas & Userflows

Extracting user persona info to create personas

Documenting the environments and end-to-end user flows

Identifying steps and external systems/devices

Highlighting pain Points & Opportunities

Desktop Research

General research into competitors, historical work, and materials associated with the project.

Wireframing / IA

Identifying the information architecture key top-level flows and components

Understanding existing design system and design patterns

Proposing different approaches and testing efficacy.

Design

Executing the design in close collaboration with the Product Manager and developers.

Daily Standups

Design critiques with the wider design team and design system team

User Testing

Designing testing script

Moderating tests

Documenting outcomes

Feeding back into design

Handover

Readying the design with interaction documentation/interactive prototypes for handover.